Select Page

Research and Development Workgroup

At the heart of RESO is a workgroup community that includes the Research & Development Workgroup, a collaborative effort that taps the talents of members who work together to represent the interests of all facets of our industry, including agents, brokers, consumers, MLS firms and technology partners.

The Research & Development Workgroup, R&D for short, is tasked with being the conduit for determining which business cases justify the involvement of RESO and the creation of standards. The R&D Workgroup sits at the top of the funnel of future RESO efforts, as it serves as the entry point for information intake and task decision-making.

Collaborate Remotely

RESO recognizes that its members have busy schedules, so the vast majority of participation is done virtually. Primarily through the use of Confluence, a collaborative online task management software platform, the R&D Workgroup includes online discussions, assignment of tasks and document sharing, which is supplemented by regularly scheduled monthly GoToMeetings, with meeting agendas and call notes for each meeting posted and shared with all members.

Focused on the Future

Most major initiatives RESO tackles goes through the R&D Workgroup first. This is where each business case is presented and its members review the merits, one by one.

RESO Data Dictionary and Web API certifications started in the R&D Workgroup, and that is why this workgroup is not only one of our most vital community efforts, but one that every member could benefit from active participation. Moreover, by encompassing representatives from all aspects of the industry, we are able to gather more viewpoints that enable us to more effectively review new business cases.

We Need Your Input

The key to the success of the R&D Workgroup is industry expert input. Part of the initial process for determining which business cases to focus on is how the issue is impacting each segment of the real estate industry, looking to identify common issues and challenges that are widespread and also fit with the mission of RESO.

The R&D Workgroup uses a “litmus test” for each case that is presented by a member. This test asks questions that include:

  • Is it within RESO’s realm?
  • Is there significant demand from the key players (i.e., agent, broker, technology vendor, MLS, consumer, and if so, which ones)?
  • Would it have a positive, noticeable and worthwhile impact on the real estate industry, such as creating efficiencies, reducing costs, etc.?
  • Would the potential return on RESO resource investment be worth it?

It’s important to note that saying no to any of the questions is not necessarily an insurmountable obstacle, but it is designed to keep the group focused on the most pressing issues that could best benefit the industry.

How the R&D Workgroup Process Works

Business cases begin with an idea. Being a RESO member is not required for someone to submit an idea.

The R&D chair will typically review the case, contact you as needed, discuss with the vice chair and post the idea to the R&D online discussion forum to gauge interest in the topic. RESO members are able to contribute to your discussion item and can post other discussion topics as well.

Usually, after some time has passed, which allows for discussion and engagement by members, if the chair and/or vice chair believe there is a true need, the idea moves from the discussion stage and is added to the agenda for the monthly R&D Workgroup meeting.

The R&D Workgroup process is designed to take time to clearly vet out each idea. Eventually, the goal is to determine one of three things:

  1. Is it something RESO can’t solve? Sometimes it is a policy issue and it needs to go to the National Association of REALTORS®, or, if it is a best practice, it would be directed to the Council of Multiple Listing Services.
  2. If it is within RESO’s realm, it is then sent to the appropriate RESO workgroup.
  3. The issue is within RESO’s realm but is determined outside of the scope of existing workgroups. In this case, a request is made to create a new workgroup. Example: The Universal Property Identifier (UPI) Workgroup was created as a new group.

Join the R&D Workgroup

New ideas are vital to the future of RESO in its quest to streamline the real estate industry. But that means we need members from all segments of the industry to become part of the R&D Workgroup. Members get a seat at the table of the decision-making process while also learning how RESO works to benefit their firms and the real estate industry at large.


The Research & Development Workgroup usually meets on the 1st Thursday of every month at 2:00 pm ET / 11:00 am PT. | JOIN A RESO WORKGROUP!


Research & Development Workgroup Chair – Greg Moore, Chief Technology Officer, RMLS

Greg began his Real Estate technology career in 1986 at the Santa Barbara Board of REALTORS® and Multiple Listing Service to install and manage an in-house MLS system. After six years, he moved to East Bay Regional Data (EBRD) for seven years to manage operations and technology for a 10,000-member, 6-MLS regional system. He then spent two years with developing and deploying one of the first Internet-based MLS systems.

Greg has been at RMLS in Oregon for 20+ years. As CTO, he provides leadership and general oversight of RMLS’ technological goals and activities. He facilitates the technical requirements for data processing, hardware services, network communications and management information services to accomplish the company’s goals and objectives. Greg’s exciting and fulfilling personal life ironically takes place in Boring, Oregon with his wife of 29+ years.

Contact Information: | 503.781.5389


Research & Development Workgroup Vice-Chair – John Breault, Vice President, MLS & Member Services, Rhode Island Association of REALTORS® and State-Wide MLS

John Breault is the Vice President, MLS & Member Services for the Rhode Island Association of REALTORS® (RIAR) and State-Wide Multiple Listing Service and is responsible for directing the MLS in their efforts to advance the products and services of the organization to meet its over 6,800 subscribers’ current and future needs.

In his 34 years in the real estate industry, John has held numerous positions with several real estate organizations including MLS PIN, Bay State MLS, and the Greater Springfield Association of REALTORS.

In addition to his work with State-Wide MLS, Breault is active at the national level. He currently serves on the RESO Board of Directors for the RESO and is 2022 RESO Secretary.

He is also an active participant with the Council of Multiple Listing Services (CMLS), serves on the Northeast Energy Efficiency Partnerships’ HELIX Advisory Group, is a member of the National Association of REALTORS (NAR) MLS Issues and Policy Committee, and has recently been appointed to NAR’s MLS Association Executives Advisory Board.